FAQ

In most cases, yes. Extended health plans typically offer separate, dedicated annual allowances for physical therapy and acupuncture. Because coverage amounts vary by plan, we recommend logging into your provider's portal to check your specific yearly limits.

Yes. If your benefit package includes a Health Spending Account, it can be used to pay for any therapeutic services, product purchases, or outstanding balances not fully covered by your primary insurance plan.

Yes! Because we price all our core massage treatments the same and seamlessly blend advanced tools (like cupping, hot stones, or bamboo) into your session at no premium cost, the entire treatment is billed under standard Massage Therapy. There are no hidden or un-billable upgrade fees.

Insurance companies across Alberta do not use the same websites or operating systems and have had issues approving coverages. To keep things as simple and straightforward for clients, we bill your primary insurer but can give you a receipt to submit to any additional insurance coverage you have to reimbursement.

Comfortable, loose-fitting clothing is best. If we are looking at a knee or hip injury, bringing a pair of shorts is helpful. We want to be able to see how your joints move and have easy access to the area being treated.

Yes. Many headaches and TMJ issues are caused by tension in the neck and upper back or postural imbalances. Our therapists use targeted manual therapy and exercises to address these specific triggers and provide lasting relief.

Every recovery is unique. After your first assessment, we will provide a clear roadmap. Most clients notice an improvement in mobility or pain reduction within 3 to 5 sessions, but chronic issues may require a longer-term plan.

Absolutely. Physiotherapy is a partnership. We provide simple, effective movements you can do at home to reinforce the work we do in the clinic, which significantly speeds up your recovery time.

Yes. Our physiotherapy team can help support your recovery after a motor vehicle accident with personalized treatment plans focused on reducing pain, restoring mobility, and improving function.

Absolutely. We can assist with general insurance and MVA-related questions, including direct billing options and information about the treatment process following an accident.

For general wellness and stress management, once a month is a common and effective schedule. If we are working through a specific injury or high levels of chronic tension, we may suggest more frequent visits initially.

Yes! We have therapists specifically trained in Prenatal Massage. We use specialized positioning and bolsters to ensure both you and the baby are safe and comfortable throughout the session.

Swedish massage is primarily focused on relaxation and increasing circulation using long, flowing strokes. Therapeutic massage is more goal-oriented, using specific techniques to address chronic pain, injuries, or restricted movement.

Massage stimulates circulation and the lymphatic system. Drinking water helps your body process and flush out the metabolic waste released from your muscles during the session, which helps prevent post-massage grogginess.

Yes, these are booked only through the front desk to ensure therapist and appointment availability.

Yes! 4 Elements Wellness Clinic welcomes massage for ages 5 and up. Parents are required to be present for the entire treatment when youth are 14 or younger and can utilize our side by side treatment room or if parents have multiple children they’d like to book for the same time slot. Parents, Grandparents, and Siblings have all benefited from our professional atmosphere and therapist knowledge of Pediatric Massage Therapy.

Yes! We employ student massage therapists to provide cost-effective options for clients without insurance coverage. Student massage therapists are unavailable for direct billing until graduation however some Health Spending Accounts do accept Student Massage Therapy receipts.

Yes, our registered massage therapists have all earned Massage Therapy Diploma’s and meet the 2200-hour standard for insurance billing. All of our student massage therapists can provide massage treatments and are in accredited educational programs that will result in a diploma and the 2200-hour competency upon graduation. Student massage therapists are unavailable for direct billing until graduation.

All of our practitioners including physiotherapists, acupuncturists and reflexologists are registered to practice and hold individual insurance.

Yes! Youth aged 17 and under, adults aged 65 and older, active police officers, firefighters, paramedics, military personnel and veterans receive 10% savings on all massage services. Proof of status is required.